Feedback Management

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Confidential, Omni-partial, Solution-Oriented, Appreciative


Feedback Management during Corona (Covid-19): for current information please visit “News”

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Criticism, ideas, questions and of course appraisal –whatever is on you mind during your studies at Rhein Main University of Applied Sciences is important to us! We are happy to deal with the individual concerns of prospective students, students and alumni! We work according to the above-mentioned principles of confidentiality, omni-partiality, solution orientation, and appreciation.  

 

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Further Questions regarding Feedback Management?

If you would like to find out more about Feedback Management at the Rhine Main University of Applied Sciences, you will find further information here. We have compiled a list of FAQs. You can find information on our statutes, working methods, history, data protection, and reporting there.

 

FAQ List Feedback Management sorted by topics (A-D) 

A – What is Feedback Management and how do we work?

B – Who is our target audience? 

C – What is the legal basis of our work?

D – What else you should know?

 

A – What is Feedback Management and how do we work?

A1. What is Feedback Management at University of Applied Sciences RheinMain?

It is the central service unit for all feedback concerning studies and teaching at University of Applied Sciences RheinMain, helping students to clarify their concerns individually. Furthermore, feedback management contributes to the continuous development of the University.

 

A2. How does Feedback Management work?

We are guided by the principles of independence, confidentiality, neutrality and Omni-partiality, and appreciation when dealing with feedback cases. By doing so, we follow the self-concept of the Network Complaint- and Improvement, and Ombudsperson of German Universities. 

We see ourselves as a supportive institution that is happy to help you and all other persons involved in the feedback process to find solutions. Depending on the feedback, we gather information, create transparency, connect the parties involved, counsel and accompany you. In case of conflicts, the feedback management can also assist students. Together we find good solutions.

 

A 3. To what extent students are involved in Feedback Management?

According to the statute of feedback management students can be involved case-related (e.g. via a student’s council). We ensure that the feedback providers and feedback addressees are not identifiable, when third parties are involved. 

 

A4.  Is Feedback Management a legal advice?

Feedback management does not give any legal advice, nor is it a legal service entity. In case you need legal advice, please contact the Studentenwerk Frankfurt or the legal service of AStA.

 

A5. Can I submit an objection to Feedback Management?

Feedback management does not process objections, as it is not a legal entity.  However, it can be useful - depending on your concern - to file in an objection. In case you want to file objection against an official notice, you can find information in the instruction on right to appeal of the legal notice.

 

A6. Where can find advice regarding my studies?

The feedback management handles concerns, ideas, criticism and of course praise. If your request deals with any of these matters, you have found the right place. However, if you have specific questions regarding your studies, e.g. choice of study and/or courses, please contact the central student advisory service. In case you have problems organizing your studies or exam anxiety, or a similar issue, please consult the psychological counselling of the University of Applied Sciences RheinMain.

 

A7. Can I contact Feedback Management when experiencing technical issues?

Concerning technical issues, such as online course or exam registration, please contact the IT- and Media Service unit. For technical questions relating to online enrollment and/or application please contact bewerbungssupport(at)hs-rm.de.

 

B Who is our target audience?

B1 Who is eligible to give feedback? 

We welcome feedback provided in a constructive spirit by all persons connected to University of Applied Sciences RheinMain. Nevertheless, the feedback management is primarily a service unit for prospective students, students enrolled at University of Applied Sciences RheinMain, and Alumni.

 

B2. Is university staff allowed to use Feedback Management?

Feedback management has been set up primarily for the target group described in question B1. We are currently also processing the feedback given by other members of the university.

 

B3. As a university staff member, can I contact Feedback Management in cases of conflicts with other staff members?

Please contact the staff council or conflict management of the University of Applied Sciences RheinMain in cases of conflicts other staff members.

 

C. What is the legal basis of our work?

C1. Where do I find relevant information on data protection and what happens with my data?

The statute of feedback management of the University of Applied Sciences RheinMain clearly outlines how your data is processed and protected.

 

C2. Is my feedback confidential?

Your feedback will of course be treated confidentially. Only the feedback manager knows all your details. As a matter of principle, every time feedback is processed, we check whether it is necessary to pass on the request with personal data. In case it is necessary, we ask for your consent to process the case with personal data, and only then, we forward the case to the persons involved.

 

C3. Can I provide feedback anonymously?

Generally, anonymous feedback is possible. You may also use a pseudonym. However, we would like to point out that we cannot contact you, if your feedback is anonymous. It is also not possible to inform you about the results of your feedback. If you wish information on your concern, please kindly provide your contact details, e.g. email address or phone number. 

 

C4. I am worried to experience disadvantages when contacting Feedback Management…

Since your request will be treated confidentially and your name will only be mentioned to other employees and members of the University of Applied Sciences RheinMain if you agree to it, you need not fear any disadvantages. If you have this concern, simply contact us, and we will coordinate with you.

 

D What should you know?

D1 Is it actually possible to follow up on the topics Feedback Management is dealing with?

Topics and content received by feedback management are analyzed each semester.  The feedback is recorded anonymously and statistically evaluated. The semester report is public open to students and university staff, and can be accessed with the personal login data in the QM interface (>Stichworte A-  Z >Feedbackmanagement >Semesterreports). The feedback management statute of the University of Applied Sciences RheinMain stipulates in detail how your data is processed and protected.

 

D2. How was Feedback Management actually established at University of Applied Sciences RheinMain?

Feedback Management was developed and implemented in 2014/15 at University of Applied Sciences RheinMain as part of a project financed by the structural study program of the Hessen State Ministry for Higher Education, Research and the Arts.

The aim was to establish a low-threshold opportunity for (anonymous) feedback for students.  On the one hand this additional service was also designed to support the University in better closing its feedback loops for the continuous improvement of study quality, and on the other hand to pursue its strategic goals in the area of study and teaching in a tailored manner.

 

D3. Who was involved in developing the concept? 

The concept to introduce Feedback Management was developed in close cooperation with various stakeholders. From the beginning on, it was important to the project team to involve the University’s bodies, such as the Senate and the Staff Council, but especially the student body, represented by AStA and the student councils of the faculties.  Consistent information and participation of all organizational units were the key success factors of the project that enabled to establish Feedback Management as a trustworthy and meaningful institution.

 

D4. Is there a distinctive feature of the Feedback Management of the University of Applied Sciences RheinMain?

Thanks to the good cooperation of all parties involved, the University of Applied Sciences Rhein Main was the first university in Germany that drafted a statute for feedback management, which regulates in particular the handling of personal data in feedback management, and establishes legal certainty. The General Staff Council, the Data Protection Officer, and the AStA agreed upon the statute. It was approved by the Senate, and legally adopted by the Presidential Board.

 

D5. Whom can I contact in case of further questions?

In case you still have questions, please kindly contact the feedback manager, Ms. Caroline Kandler: feedback@hs-rm.de

Caroline Kandler                                   Birte Müller-Heidelberg
Feedbackmanagement                         Feedbackmanagement Proxy
Campus Unter den Eichen                   Campus Unter den Eichen
Gebäude H | Raumnummer 112         Gebäude H | Raumnummer 105
Phone: +49 611 9495-1147                 Phone: +49 611 9495-1139
E-Mail: feedback(at)remove-this.hs-rm.de             E-Mail: birte.mueller-heidelberg(at)hs-rm.de

postal adress:
Hochschule RheinMain
Feedbackmanagement
Caroline Kandler
Postfach 3251
65022 Wiesbaden

 

Student’s Participation

As a student, you are also involved in feedback management via the AStA and the student ombudsperson of each faculty. This ensures an intensive exchange of information and the feedback management can directly clarify what the student body thinks about a matter. If necessary, incoming cases will be discussed with the student ombudspersons anonymously. Thus, the students’ perspective is taken into account and participation is strengthened.

Student Ombudspersons:

  • Faculty of Architecture und Civil Engineering: N.N.
  • Faculty of Design, Computer Science and Media: Madelaine Kron
  • Faculty of  Engineering: Ulf Sponholz, Julia Krieg,
  • Faculty of Applied Social Sciences: Sabrina Müller & Patrick Stahl & Sonja Steuding
  • Wiesbaden Business School: N.N.

 

German Network of Complaint- and Improvement Management, and Ombuds in Higher Education

Our Feedback Management is member of the BeVeOM: the German Network of Complaint – and Improvement Managers, and Ombuds of Education and Teaching in German Higher Education. This network serves as a professional and cooperative exchange. Our work at University of Applied Sciences RheinMain is guided by the principles of the BeVeOm, working with the principles of independence, confidentiality, neutrality and omni-partiality, and appreciation.

 

 

Providing Feedback...

… you can provide feedback

  • via our web form or e-mail
  • during a personal appointment or during our office hours
  • on the phone
  • by sending us mail to our mailbox

 

Web Form or E-Mail

The easiest way to reach us, is via our own web form (optimized for Mozilla Firefox Browser), offering you the possibility to choose a feedback area via a drop-down menu. Your statements are transferred directly to the feedback manager and will be processed as soon as possible. You can also write an email to feedback(at)hs-rm.de.

 

Personal Appointments and Office Hours

You may prefer to provide feedback personally. Either you just visit us during our office hours or you ask for an appointment. Our office hours always take place Thursdays, rotating at all locations:

  • 1st Thursday of the month: Campus Kurt-Schumacher-Ring, Building A, Room A327a
  • 2nd Thursday of the month: Campus Am Brückweg, Cafeteria Building, Room "Quantum"
  • 3rd Thursday of the month: Campus Bleichstraße/Bertramstraße, Room cf. “News”
  • 4th Thursday of the month: Campus Unter den Eichen, Glas Building Room E04

 

Phone Consultations

If you would like to discuss your request by phone, you can contact the feedback manager at +49 611 9495-1147. We are generally available on Monday and Tuesday mornings, and on Thursday during our office hours. If you cannot reach us, please leave a message and a number and we will get back to you.

 

Mailboxes

You would like to send us your feedback as a letter. - No problem! Simply use one of the feedback cards available at the University, or use your own piece of paper and then drop your message in one of the two mailboxes.

 

Mailbox Wiesbaden:
Kurt-Schumacher-Ring 18 / 65197 Wiesbaden                                      
Building A, Garden floor / The mailbox is located diagonally opposite the I-point/next to the staircase.

 

Mailbox Rüsselsheim:
Am Brückweg 26 / 65428 Rüsselsheim
Building A / The mailbox is located diagonally opposite the reception area.

 

Important information on giving feedback via mailbox:

  1. Please note that for logistical reasons the processing of your request may take longer if you send us your feedback via one of the mailboxes. The mailboxes are not operated by the University’s post office service, and we empty the mailboxes approximately every one to two weeks depending on the location.
  2. In order to clarify any queries and to be able to deal with your concerns in the best possible way, it is helpful if your feedback includes a contact option. It is not possible for the feedback management to contact you without any contact information.

Here you will find current information, e.g. on special topics, or if the feedback manager is unavailable due to vacation or sickness. 

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Feedback Management during Coronavirus (Covid-19)

Due to the Corona (Covid -19) outbreak, all office are cancelled and face- to- face consultations cannot take place. However, we are happy to arrange a phone call. Therefore, if you have a concern you want to discuss with Feedback management, please call +49 611 9495-1147 or write an email to feedback(at)remove-this.hs-rm.de. Of course, you may also use the web form. 

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Upcoming Office Hours:

TBD – due Corona (Covid19) all office hours are cancelled.

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Online Semester Report

At the end of each semester, the provided feedback is anonymously recorded and statistically evaluated. This report is presented to the Senate.  The reports are public to the university staff and students and can be accessed with your HDS- Account login data on the QM database (>Stichworte A-Z>Feedbackmanagement>Semesterreports).

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Happy Birthday Feedback Management!

5 Years Feedback Management (online article from October 2019 – German version)